Customer Success
Customer Success encompasses the methods and practices to ensure customer satisfaction, adoption, and retention after the sale: onboarding, usage tracking, proactive support, renewals, and expansion. It involves learning how to measure and reduce churn with KPIs (NPS, churn, ARR expansion), build customer journeys, manage escalations, and collaborate with product and sales teams to maximize customer value and recurring growth.
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4:25
Build End To End Customer Onboarding In Zapier [Masterclass]
Build End To End Customer Onboarding In Zapier [Masterclass] How to build end to end customer onboarding in Zapier, end to end customer onbo...
Entrepreneurs Skoolโข3 viewsโข2w ago
57:46
AI Power Workflows for Customer Onboarding and Implementation
Have you ever found yourself asking, what ways to use AI are actually worth your business's time? There's so much information about AI out t...
LaunchBayโข40 viewsโข3w ago
5:44
Cohort Analysis Explained: The Analytics Method Behind Retention Insights
Your average retention rate is hiding the real story โ cohort analysis reveals it. Cohort analysis groups users by shared characteristics or...
Casenseโข34 viewsโข1 mo ago
21:00
ServiceNow Service Portal Tutorial | What is Service Portal? Architecture & Components Explained
๐ Welcome to the brand-new ServiceNow Service Portal Tutorial Series! In Part-1 of this playlist, we'll build a strong foundation by unders...
ServiceNow Bytesโข380 viewsโข1 mo ago
30:38
Net Revenue Retention (NRR) 101: The Most Important Company Growth Metric
Net Revenue Retention (NRR), also known as Net Dollar Retention (NDR), measures how much recurring revenue a company retains from existing c...
RevOps HQโข29 viewsโข1 mo ago
3:26
AI Self-Service Portal Walkthrough
This video provides a step-by-step walkthrough of the AI self-service portal for purchasing AI paid tier licenses through Enterprise Technol...
Enterprise Technologyโข258 viewsโข1 mo ago
3:11
Critical Risk Alert | Which Customers Will Cancel Next?
Learn how to use churn risk analysis to spot B2B SaaS customers at risk of canceling. See a live demo of actionable data insights. This vide...
GLIZOCK TMโข7 viewsโข1 mo ago
13:55
Customer Success Account Plan Example
In this video, I walk through how to create a shareable and dynamic account plan that gives Customer Success, Sales, Product, Support, and l...
Adaptfolioโข4 viewsโข1 mo ago
30:21
Why Customer Retention Is the Most Underrated Growth Strategy with Ana Caria (Churned.io)
In Episode 32 of the E-commerce Leader Series, Bryan Kinghorn sits down with Ana Caria, CFO at Churned.io, to explore why the fastest-growin...
Luca AIโข12 viewsโข1 mo ago
6:13
Decoding Modern Customer Success: Turning Post-Sales into a Revenue Engine (Launch99 Agency)
Customer Success is no longer a reactive support function; it is a revenue-critical, data-driven discipline operating across the full custom...
Launch99 Agencyโข15 viewsโข1 mo ago
4:17
Customize Warnings & Policy Templates | Adaptive Email DLP Lesson 5
๐ This video is part of the Proofpoint Customer Success Adaptive Email DLP Learning Series. In the final lesson of this series, you'll lear...
Proofpoint Customer Successโข10 viewsโข1 mo ago
3:22
4 High-Converting Customer Success Tech Video Examples | B2B Marketing Videos
Modern B2B customer success departments rely heavily on clear digital interfaces to manage complex workflows and support tickets. Advids bre...
ADVIDS Video Creation Serviceโข12 viewsโข1 mo ago
9:27
How to Build a Customer Health Score in HubSpot That Actually Predicts Churn
Most B2B teams find out a customer is unhappy when the renewal conversation goes sideways โ by then, it's already too late. In this video, S...
Evenboundโข86 viewsโข1 mo ago
8:50
Revenue Dashboards & KPI Reporting | Measure What Drives Business Growth | Uplatz
You can't improve what you don't measure. Revenue dashboards and KPI reporting give business leaders real-time visibility into sales perform...
Uplatzโข39 viewsโข1 mo ago
7:49
Ideal Customer Profile (ICP) & Buyer Personas | Find Your Best B2B Customers | Uplatz
Selling to everyone usually means selling to no one. The fastest-growing B2B companies know exactly who their ideal customers are, what chal...
Uplatzโข45 viewsโข1 mo ago
7:16
Customer Health & Expansion App
The Customer Health & Expansion app is a live, AI-powered CS platform built natively in Sigma โ giving customer success managers a single pl...
Lyndaโข27 viewsโข1 mo ago
14:45
Churn Analysis Explained: Who Is Leaving, When, and Why?
Customers are leaving โ quietly, without complaint, and often before they've generated enough value to cover what it cost to acquire them. C...
The Insights Professionalโข8 viewsโข1 mo ago
3:05
How to Set Up Customer Success Workflow in Attio - Kanban Tutorial
In this tutorial, you'll learn how to build a dedicated Customer Success list in Attio to effectively manage account health, onboarding, ren...
CRM Tutorials Libraryโข14 viewsโข1 mo ago
8:14
HubSpot Customer Success Workspace: A Complete Setup Guide
If your CS team is piecing together their day from three different views, there's a better way to set up HubSpot. ๐ *Get weekly HubSpot tip...
HubSpot Hacksโข420 viewsโข2 mo ago
4:45
๐๐๐ผ๐ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐ ๐๐ฒ๐ฐ๐ผ๐บ๐ฒ๐ ๐ง๐ต๐ฒ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐ #csuitespeaks #ironlady
In the recent powerful C-Suite Speak, @Smita, ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ, challenges a long-standing business misconcept...
iamironladyโข24 viewsโข2 mo ago
18:06
Top 50 Customer Success Manager Interview Questions And Answers for 2026 | Frequently Asked Question
Top 50 Customer Success Manager Interview Questions And Answers for 2026 | Customer Success Manager Interview | Top Career Interviews Are yo...
Top Career Interviewsโข96 viewsโข2 mo ago
8:36
Customer Management Success Data Model
A walkthrough of every record type in the CSM data model โ from container records and case types through Value Blueprinting, Workflow, Conve...
ServiceNow Communityโข276 viewsโข2 mo ago
5:00
How to find expansion signals hiding in your customer calls with Adam Blech
Most CS and post-sale teams are sitting on a goldmine of expansion signals โ and missing them because they're buried in call transcripts nob...
Airspeed (formerly Glyphic)โข31 viewsโข2 mo ago
5:01
How To Solve The App Onboarding Paradox
โ Get help growing your business with design: https://timgabe.link/Ojk4B90
Tim Gabeโข11.5k viewsโข2 mo ago
5:27
Customer Success Renewals: The Framework Top CSMs Use
For more CS insights connect on LinkedIn: https://www.linkedin.com/in/markstagi/ Need help with your CS motion or Interviewing? View our con...
Customer Success Playbookโข209 viewsโข3 mo ago
8:55
What You Escalate and What You Own
Follow us on social media for more updates: https://www.facebook.com/gocsm.io https://www.instagram.com/gocsm.io https://www.twitter.com/goc...
GoCSMโข2 viewsโข3 mo ago
46:33
How product-led Customer Success drives SaaS growth
Customer Success should not feel like an add-on to the product. The strongest SaaS companies build customer success into the product experie...
Breakthrough SaaS Growthโข2 viewsโข3 mo ago
3:10
How Students Learn Real-World Design at Cal Poly | Autodesk Education
At Cal Poly, students use Autodesk tools like Forma for Construction to apply design thinking to real projects. This hands-on approach helps...
Autodesk Educationโข103 viewsโข3 mo ago
5:38
Sophos Email: Self Service Portal overview
Use the Sophos Central Self Service Portal to perform daily email tasks without the need of a network administrator, including managing quar...
Sophosโข424 viewsโข3 mo ago
10:16
Customer Success Course 10 of 12 QBR quarterly business review Subtitled
Practical Customer Success course in Spanish. 12 short episodes covering what you really need to know to work in CS: customer retention, chu...
Mariano Obludzynerโข10 viewsโข3 mo ago
5:34
How to Crush a Mock QBR in a Customer Success Interview
Most candidates approach mock QBR interviews the wrong way. They build a polished deckโฆ Walk through adoption metricsโฆ Talk about roadmap up...
Customer Success Playbookโข880 viewsโข3 mo ago
1:04:01
Playbook: AI-Era Customer Success For Hyper Growth | Sam Slevin, Global SVP CS @ AlphaSense
Sam Slevin, Global SVP of Customer Success at AlphaSense, joins Sam Jacobs, AJ Bruno, and Asad Zaman on the AI-era customer success playbook...
TOPLINEโข932 viewsโข3 mo ago
7:43
How 120% NRR SaaS Companies Get 24x Valuations (McKinsey Decoded for Operators)
Five B2B SaaS strategies that drive 24x revenue multiples โ distilled from McKinsey's 2025 research on net revenue retention (NRR). If you'r...
Growth Revenue Optimizationโข7 viewsโข3 mo ago
35:47
How Private Equity Portfolio Companies Fix ICP Problems
https://www.youtube.com/@AlanGonsenhauser?sub_confirmation=1 Subscribe for Private Equity GTM strategies, growth frameworks, and CEO/CMO ins...
Alan Gonsenhauserโข31 viewsโข3 mo ago
10:39
Customer Health Score Tutorial for Customer Success Teams (No CS Platform Required)
Learn how to build and monitor a Customer Health Score without needing a dedicated Customer Success platform. In this 10-minute step-by-step...
Querriโข41 viewsโข3 mo ago
3:10
SaaS Revenue at Risk Calculator | Predict Churn & Protect MRR
Are you tracking revenue growthโbut ignoring revenue thatโs about to disappear? Try the SaaS Revenue at Risk Calculator: https://upgrowth.in...
upGrowthโข1 viewsโข4 mo ago
45:51
The $10K Expansion Playbook Rolling Out BetterTracker to Your Customers
Most MSPs are sitting on untapped revenue and donโt even realize it. In this session, the team at BetterTracker breaks down a proven framewo...
BetterTrackerโข31 viewsโข4 mo ago
10:06
I Studied 1,460 Onboarding Flows. Here's What I Found.
I've studied 1,460 onboarding flows across 986 apps and websites to find out: What makes good onboarding โ and do we even need one? Data Sou...
Mobbinโข308.3k viewsโข4 mo ago
5:58
AI Rewrites Customer Success Playbook: Automates the Admin Grind, Boosts Retention
A huge technological shift is rewriting the playbook for customer success teams. This video breaks down how AI is eliminating the day-to-day...
AutoContent APIโข2 viewsโข4 mo ago
9:41
How to Build a QBR Deck Step-by-Step (Customer Success Tutorial with Sample Data)
QBRs are one of the most important moments in Customer Success. They are where you prove value, align on progress, and strengthen the relati...
Querriโข105 viewsโข4 mo ago
29:46
Power BI Customer Churn Analysis & Revenue Forecast Crash Course - DAX, Cohorts & Scenario Planning
๐ In this Power BI Customer Churn and Revenue Forecast tutorial, youโll learn how to build a complete churn analysis and forecasting model....
Jacek Polewski (ChallengeJP)โข212 viewsโข4 mo ago
3:24
PSSF | Member Self-Service Portal Guide Video
Accessing your member statements just got easier! Register, log in, view your statements, and update your beneficiary details anytime, anywh...
pssf_kenyaโข925 viewsโข4 mo ago
28:09
How to Handle Customers Asking for a Discount on Renewal
Check out our team workshops: https://www.thecustomersuccesspro.com/team-eventโ โฉ open me! โฉ In this episode, Anika Zubair breaks down how C...
The Customer Success Proโข218 viewsโข5 mo ago
3:09
Customer Success Walkthrough: Renewals, Expansion, and Account Reviews with RevGain
In many organisations, preparing for renewals and customer reviews still means pulling data from CRM, billing, Customer Success platforms, s...
RevGainโข32 viewsโข5 mo ago
4:31
Customer Success Strategy: The Executive Alignment Revenue Multiplier
Most Customer Success Managers focus their conversations with end users and champions. But the real expansion opportunities often live one l...
Customer Success Playbookโข74 viewsโข5 mo ago
6:47
Successifier Onboarding
This video is all you need to get started with Successifier.com the video will go through the basics of our platform. Feel free to reach out...
Successifierโข51 viewsโข5 mo ago
16:54
How to Turn First-Time Buyers Into Repeat Customers (Klaviyo Thank-You Flow Tutorial)
Want a free email audit for your brand? Grab time here ๐ https://calendly.com/laya-consulting/growth-demo-yt Check out our case studies her...
Nicolas Olaya | Laya Consultingโข192 viewsโข5 mo ago
5:20
You get one shot at app onboarding - most developers waste it
Follow my journey here: Website: https://adamlyttleapps.com Twitter: https://x.com/adamlyttleapps Github: https://github.com/adamlyttleapps....
Adam Lyttleโข10.3k viewsโข5 mo ago