I got a great question about ways to become a better service advisor. How to be great to customers, and how to be sure that auto mechanics are happy too. A good service advisor is VITAL to good customer service, and to techs. I enlist a little advice from my good buddy Kevin.
Kevin started out as a tech, moved up front to a service advisor position, and now he is managing a service department. If you want to be a good service advisor, THIS is what you need to know.