How to Remove fake negative reviews | from your gmb | google maps profile
here is the template:
Hi [client name], we take these matters very seriously. Unfortunately, we have no record of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate this issue further. Please contact us at [Phone number] so that we can resolve this issue. Thank you!
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