Continuing the series on optimizing your Google my Business profile...This time we talk about responding to bad Google reviews!
In this video, I explain
The 2 main origins of bad reviews
What customers think about bad reviews
How, as a business owner or content creator, you should respond to negative comments
Why you need a strategy for getting good reviews
I also mentioned that I would link to this hilarious video from Jimmy Fallon and The Tonight Show about 1-star Yelp reviews.
https://youtu.be/-8WnC1hC-m8