Join Rod Cherkas, author of the recently released book REACH: A Framework for Driving Expansion from Your Existing Customers, as he shares practical strategies designed to help you consistently uncover upsell and cross-sell opportunities within your customer base.
As customer success teams are increasingly expected to contribute to top-line revenue growth, it is imperative that you improve the skills and confidence required to help grow your accounts. REACH now offers an easy-to-understand structure and process designed specifically for customer success teams.
In this webinar, you'll learn:
1) How to use the REACH Framework™ to assess and identify accounts with high growth potential
2) How to nurture accounts with growth potential to improve their likelihood of expansion
3) Techniques to develop an account expansion plan
4) Tips for sharing your contribution and wins with your executive team
Speaker: Rod Cherkas, CEO and founder, HelloCCO