There are common steps enterprises must take to ensure they effectively prepare for their cloud subscription renewals. As ServiceNow continues to change their product bundles and how they approach the various departments within your business, companies must adjust how they approach renewals as well. Understanding what matters most to ServiceNow and how to properly use that knowledge as leverage is a critical step in negotiating and achieving the best deal with ServiceNow.
In this video, ServiceNow Practice Leader, Adam Mansfield, discusses what to expect from ServiceNow during your renewal discussions and negotiations and how to build the right strategy to ensure you get the most favorable ServiceNow agreement come renewal time.