#customersuccess #csmpractice #renewal #renewals #account #accountmanager
In this video, we're going to teach you everything you need to know about creating and managing a renewal team. From strategy to execution, this guide will cover it all!
If you're responsible for the success of your customer's renewals, then you need to watch this video! We'll teach you how to create and manage a renewal team that can deliver successful customer experiences. From customer acquisition to account management, this guide has everything you need to succeed!
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👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:
1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩
Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth.
Click here to download the workbook:
2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨
Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.
Click here to join:
3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚?
Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone.
Click here to learn more:
ABOUT OUR GUEST
Mark is from Hyland Software, a global leader in Enterprise Content Management with 16,000 customers. He is a VP of Customer Success with the specific responsibility for building and overseeing Hyland's Renewals Management team.
🔗 You may connect with Mark via LinkedIn:
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🎥 Video: How to OPTIMIZE Your RENEWAL PROCESS
⏬ Download Infographics: Tips for Building a Winning Customer Success Team [Infographic]
⏬ Download Infographics:2022 Renewal Management Global Market Trends [Infographic]
📑 Blog: How to Scale the Customer Renewal Process Effectively
📑 Blog: How to Optimize your Renewal Process
📑 Blog: Managing Renewals Early on in the Customer Journey
00:00 Intro
00:41 Career Path
04:39 Role
06:01 Clarifying Roles and Responsibilities
07:28 Renewal Manager Skills
10:01 Assessing Performance
11:55 Training and Career Development
14:21 Changes in Compensation Plans
16:18 System Changes
18:08 Importance of Renewal Timeline
19:28 Increase Early Renewals
23:44 Renewal Process
30:17 Renewal Tactics
31:56 Recommendations