In this Weekly FAQ, Jeff explains what loan officers, mortgage brokers, and lenders should do before and after a customer pulls their own mortgage credit report — and how to handle self-pulls the right way.
Here’s what you’ll learn:
• What a self-pull means (when you or your customer pulls credit)
• What to do before a credit pull to avoid confusion
• What happens after a self-pull alert is triggered
• Why Stikkum may need your help identifying a self-pull
• How Stikkum integrates so customers don’t need to log in, self-pull, or email Customer Success
💡 Key takeaway:
Stikkum is designed to work in the background — integrating directly into your workflow so credit activity is tracked correctly, without extra steps for you or your customers. If integrations are done, reach out to Stikkum's customer success team, and we will do the integration for you at no additional cost.
This video helps ensure:
• Cleaner alerts
• Better data accuracy
• Less manual follow-up
• A smoother experience for your team and your borrowers
Learn more at Stikkum.io
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