#hiring #customersuccessmanagers #CustomerSuccess
What are the recent trends in hiring new CSMs that are taking place in the market?
Peter Armaly and Irit Eizips discuss recent CSM hiring trends, including what have they seen work and what can be refined.
Here are several important factors that companies should take into consideration when hiring a CSM:
- The types of accounts theyโll manage
- The complexity of your product(s)
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ADDITIONAL RESOURCES
โฌ Download this Infographic: Four Key CSM Role Profiles you want to hire for!
โฌ Infographic: 2022 Global Customer Success Manager Salary Trends
โฌ Infographic:The 10 Skills of Highly Effective CSMs
๐ Blog: Customer Success Career Development:
๐ฅ Video: Steps in Hiring the Right CSM (Customer Success Manager)
๐ฅ Video: Hiring a First-Time Customer Success Manager
๐ฅ Video: 2021 Customer Success Manager Salary Trends
Watch the full video to learn about the recent hiring trends
00:00 Intro
00:30 Core Skills
01:08 Specialized Roles
01:40 Product Portfolio
02:15 Skill Sets Grid
04:13 Strategic Accounts