In this New Normal, it is important to understand your customers, their needs and to provide value. Customer Segmentation allows you to group Customers into target Markets that can be serviced through appropriate organizational channels to ensure an effective coverage model. Let’s talk about understanding Customer Metrics to track, enhancing Customer journey and building Customer Loyalty on February 18 at 8 AM PST.
About the Speakers
Ritu Arora Thakur is the Founder and CEO of Smart Tech Inc, in 2007 as a boutique consulting firm that offers entrepreneur coaching, business training and technology support to global enterprises and small size businesses. Smart Tech portfolio covers 45+clients including client relationships that are over 10 years old. Smart Tech expertise covers multiple industries including high tech, education, pharma and financial services industries.
In the current business environment, it is more important than ever to focus on digitalizing one’s business, to leverage social media to find ideal customers and to build one’s personal and professional brand for sustainable business viability. Smart Tech business services and technology frameworks are specifically focused on individual client needs, leading to their success stories.
Sandeep Dhall is the Founder and CEO of SMBCapitalPartners.com and Win4Local.com. He is a Growth Architect, Investor, and C Suite Advisor to help Build, Scale, and Exit Startups to mid-market companies. His 25+ years in companies of all sizes (Startups to $30 Billion) doing Management Consulting, Leadership, Business Development, Sales, Marketing, Technology-Business Processes, and Systems, including Supply chain is, foundational for growing and transforming