Innovative ways to get the most out of your Quarterly Business Reviews
Customer success professionals have long recognized the value of running Quarterly Business Reviews. While they are done quarterly, most teams have not discovered a good way to scale them, let alone innovate while doing so.
Watch our webinar on-demand and learn directly from Customer Success experts what the future of QBRs looks like:
* How to create QBRs for low-tier customers as well and why that's important
* How to create unique content that blows the customer's mind
* How QBRs would look like in 2023
* How to scale the process of QBR creation
* What to do post the QBR to make the most of it
Chapters:
00:00 - Welcome and Introduction
00:05 - Guest Introductions: Eric Zipes, Jennifer Baca, Sheikha
02:10 - Overview of EverAfter and Customer Success
03:55 - Main Objective of QBRs
06:10 - Internal vs. External QBR Importance
08:15 - Common Challenges in QBR Programs
11:00 - Redefining Success in QBR Engagements
13:30 - Stakeholder Engagement and Scalability
15:45 - The Importance of Tailored QBRs for Customer Segments
18:00 - The Concept of "Art of the Possible" in QBRs
21:00 - How to Elevate Business Reviews
24:15 - Leveraging Video Updates for Customer Engagement
26:45 - Innovating Quarterly Business Review Formats
30:20 - Breaking Paradigms in QBR Practices
33:30 - Wrap-Up and Closing Thoughts
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