Escalation Management that uses predictive machine learning reduces customer churn and increases lifetime customer values.
Building a Reliable & Scalable Escalation Management System.
In this informative panel discussion, you’ll learn how leaders in the B2B technology industry are leveraging technology and people-empowering policy to reduce escalations, reduce costs and increase CSAT and loyalty.
0:01 Martin Schneider, Chief Evangelist, SupportLogic (Moderator)
0:16 Daniel Coullet, VP of Customer Success & Support, Qlik
1:28 Abdul Hameed Rahim, Sr Mgr, Technical Support Engineering, CommScope
2:42 Otho Lyon, VP, Global Support, Cloudera
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About SupportLogic
We are a distributed team across several geographies passionate about machine learning and customer support. We are agile, highly collaborative and customer-centric. We believe that technology should adapt to people, not the other way around.
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