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https://sxlive.com/ Customer support & Service Training with Artificial Intelligence makes Escalation Management more efficient with machine learning software solutions
0:01 Participants & Roles
0:29 Meeting Structure
3:10 Improvements Program Launch
When support and product teams work well together, customers notice. But aligning these teams around the support experience takes some work… and a unique perspective. Learn how Marilyn Lin, VP of Customer Support Experience at Mulesoft, a Salesforce company, used her product background to bring product and support together for a better support experience. Marilyn will show how Mulesoft improved collaboration between product and support, explain how they share insights to improve both functions and provide tips you can use to boost internal alignment and customer delight. -Marilyn Lin, VP of Customer Support Experience, Mulesoft
Customer Support and Service Experience SX Platform: Go Beyond Metadata.
Harness the power of unstructured data. Extract the voice of the customer without surveys. Elevate your customer support and transform the customer experience.
Extracts Customer Signals Using Natural Language Processing (NLP)
Automatically extract 30 different customer signal categories and thousands of domain-specific keywords from your existing and live support tickets. Maintain context across conversational and ticket boundaries.
About SupportLogic
We are a distributed team across several geographies passionate about machine learning and customer support. We are agile, highly collaborative and customer-centric. We believe that technology should adapt to people, not the other way around.
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