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What does CUSTOMER SUCCESS do?!

Alisa Works

Customer success is a strategic role that is CRITICAL in B2B SaaS companies (I explain what this is in the video). If you are interested in working in tech, I highly recommend you look into the customer success career path - especially if you are analytical, organized, personable and strategic with a high EQ!!

Sample Interview questions:

- How do you build trust with a customer?

- How would you go about delivering bad news to customers?

- How would you de-escalate a frustrated customer?

- How would you collaborate with the product and sales?

- How would you explain our product to a customer?

My product book recommendations:

Cracking the PM Career Ladder: https://amzn.to/3qlWtPC

Cracking the PM Interview: https://amzn.to/3LhYzYF

Inspired by Marty Cagan: https://amzn.to/36TotD6

The Mom Test: https://amzn.to/3wJ4oKO

My Technology:

Keyboard: https://amzn.to/40dtvRy

Mouse: https://amzn.to/3lhDR3U

Microphone: https://amzn.to/409Y9Lu

Camera: https://amzn.to/3LtVacW

Light: https://amzn.to/3LtVacW

#customersuccess #jobsintech #customersuccessmanager

What does CUSTOMER SUCCESS do?! | Knoovi