#UpsellRevenues #CustomerSuccess
Upsell motions are no longer a tactic to generate more money for a company. When done right, they help customers derive more value from their investment in your solution, achieve their business goals, and make their jobs easier. Upsells also promote opportunities for better customer experiences and valued customer relationships.
Customer intelligence and predictive analytics play a key role in empowering customer success managers to identify expansion opportunities and provide account-based recommendations by incorporating various data points, such as usage data, renewal and contract data, etc.
Finally, to maximize the efficacy of your data-driven upsell initiatives and continuously adjust them, you need to monitor results and ensure that cross-functional collaboration is fully optimized.
Join Perry Monaco, vice president of Customer Success for LinkedIn, and Irit Eizips, CCO and CEO of CSM Practice, as they deep dive into the value of customer insights and share best practices and proven tactics to help you learn how to prioritize where to concentrate your customer success organization's efforts and unlock growth in your customer base.
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๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are three powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโฃ ๐๐ฉ๐๐๐ก ๐๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ ๐๐๐ ๐พ๐๐๐๐ฉ๐จ๐๐๐๐ฉ
Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needleโso you can scale smarter and accelerate revenue growth.
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2๏ธโฃ ๐
๐ค๐๐ฃ 11,000+ ๐ฝ2๐ฝ ๐๐ญ๐๐๐ช๐ฉ๐๐ซ๐๐จ ๐๐ฃ๐ ๐๐๐๐๐๐ง๐จ
Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโt navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact.
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3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
Building and running a customer success practice for the first time doesnโt have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS teamโwithout the guesswork and costly missteps of figuring it out alone.
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โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธ
Additional Resources:
๐ฅ Video: Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
To learn more about DATA-DRIVEN EXPANSION SELLING:
๐ฝ DOWNLOAD the Expansion Selling eBook:
๐ฌ Please share your experience and thoughts on this topic in the comments below.
Watch this video to get a full understanding of How to Increase Upsell Revenues Proactively Using Blitz Campaigns
00:00 Intro
02:24 Designing Campaign Expansion
03:48 Expansion Strategy Framework
05:08 Things to Promote
07:46 Proactive Upsell Campaign
09:02 Customer Campaign Blitzes
13:00 Blitz Campaign Benefits
14:03 Adoption Vs. Expansion