Customer Success Managers need their technology to work for them, so they can spend less time organizing and analyzing, and more time with customers. Totango helps Customer Success teams and executives to prioritize and focus on the accounts within their portfolio that require their immediate attention. Rather than taking a traditional account management approach where a CSM has to cycle through his/her accounts every week or month or quarter, or where the focus is on accounts coming up for renewal, this approach allows customer success teams to scale in a smart way.
Totango's early warning system constantly monitors every account event and evaluates numerous signals of customer health (e.g., business outcomes, product usage, service utilization, support, surveys, etc) to compute, interpret, and generate alerts that tell you what accounts you should focus on. Supported by automation, Totango's SuccessPlays provide Customer Success Managers with a supportive decision-making framework, prescribing best practices of what steps to take with customers depending on their needs.
About Totango:
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at
http://www.totango.com