Predicting customer demand has become one of the biggest challenges for manufacturers in the post-pandemic landscape. With shifting purchasing patterns and ongoing supply chain disruptions, many companies struggle to anticipate what customers will need, and when.
Oliver Packaging & Equipment, a leading designer and manufacturer of premium food equipment and meal packaging systems for schools, senior meal programs, and hospitals, addressed this challenge by integrating Infor Coleman Artificial Intelligence (AI) with Infor CloudSuite Industrial. The solution enables Oliver to forecast demand more accurately and quickly detect abnormal customer orders and quantities.
These AI-driven insights are displayed in a user-friendly dashboard, allowing analysts to make informed, real-time decisions that optimize operations and improve service.
Key results achieved:
• Detect anomalies 30 times faster (from monthly to daily), improving inventory optimization for changing demand
• 90% reduction in workload for anomaly detection and forecasting
• USD 1.3 million in variance identified within just two months
• Lower costs by minimizing the need for expedited or alternative shipments
• Stronger customer retention through faster response to new requirements
• Improved customer satisfaction by delivering the right products on time
• Faster, more accurate forecasting
• Full implementation in under 90 days
For more information, contact us at enquiry@phitomas.com