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First Look: Customer Success Workspace | HubSpot Service Hub

Name: First Look: Customer Success Workspace | HubSpot Service Hub
Uploaded: 2024-04-24T04:44:07+00:00
Duration: 7 min 49 s

Arrows

Guide to Running Customer Success in HubSpot: https://arrows.to/guide/how-to-run-customer-success-in-hubspot?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

Today HubSpot released a customer success workspace in Service Hub that provides a dedicated space to proactively support customers and increase retention.

But this isn’t just a new feature, it’s HubSpot’s first explicit step to help post-sale teams embrace the connected customer platform instead of siloing data and teams with disparate systems and processes.

💌 Sign up for our free "Happy Customers" newsletter - https://arrows.to/newsletter

🔗 LINKS:

HubSpot Customer Success Portal Full Breakdown: https://arrows.to/resources/customer-success-workspace-in-hubspot-service-hub?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

Power up customer onboarding with HubSpot tickets: https://arrows.to/guide/customer-onboarding-with-tickets-in-hubspot-service-hub?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

Ultimate guide to Customer Success in HubSpot: https://arrows.to/guide/a-playbook-for-running-customer-success-in-hubspot?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

Check out Arrows to share an interactive plan with customers: https://arrows.to/hubspot?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

Get a personal demo of Arrows: https://arrows.to/demo?utm_source=youtube&utm_medium=description&utm_campaign=service_hub_secrets&utm_content=customer_success_workspace

🍿 WATCH NEXT:

Automate sales to onboarding handoffs in HubSpot: [https://youtu.be/IaO9zhv6kiE](https://youtu.be/IaO9zhv6kiE?feature=shared)

Configure a HubSpot ticket pipeline for customer onboarding: https://youtu.be/92JzAm3nOtM

Get a 360 degree view of accounts (and their revenue): [https://youtu.be/ETFxqLIkSoc](https://youtu.be/ETFxqLIkSoc?feature=shared)

Full series on running customer success in HubSpot: [https://youtu.be/e_k-55HD-ps](https://youtu.be/e_k-55HD-ps?feature=shared)

OTHER SOCIALS:

Follow Arrows on LinkedIn: https://www.linkedin.com/company/arrows-to/

💘WHAT IS ARROWS?

Arrows is a collaborative customer onboarding tool that connects to HubSpot, for teams using HubSpot pipelines to manage their customer onboarding process.

⏰ TIMESTAMPS

00:00: Introduction

01:05: Customer success workspace walkthrough

04:24: Why is this a big deal for HubSpot?

05:32: What else should you implement in HubSpot for customer success?

07:15: What we're expecting to see next