User onboarding is crucial to improving the overall success of your product. It is the backbone of building a successful product adoption strategy. It increases activation, conversion, and retention while eliminating churn.
This is why it plays a major role in customer success. Topics covered include:
- What is user onboarding, and why does it matter?
- How does onboarding relate to product adoption?
- Myths about user onboarding
- How can the success of a product's onboarding process be validated?