Out-of-home delivery is becoming more than a parcel collection option — it can be a tool for customer experience, store traffic, returns efficiency and retail loyalty.
In this DELIVER Europe 2026 breakout session, Jacek Powałka, OOH Solutions Director at Modern Expo, explores how lockers, PUDO points, returns solutions and smart city logistics hubs can help retailers improve convenience and recover lost customer engagement.
🎤 Speaker: Jacek Powałka
🏢 Company: Modern Expo
📍 Event: DELIVER Europe 2026
🎯 Key topics: Out-of-home delivery, parcel lockers, PUDO, click and collect, returns, retail traffic and smart city logistics
The session explores how retailers can think beyond traditional click and collect and use out-of-home infrastructure to create more relevant customer experiences.
📦 Parcel lockers and PUDO: Why lockers and collection points can work together as part of a wider customer convenience strategy.
🔁 Returns efficiency: How automated returns and dropbox solutions can reduce friction for customers and operations.
🏬 Retail traffic: Why click-and-collect lockers can support stores by moving customers through faster and creating new reasons to visit.
🌱 Smart city logistics: How locker networks can support additional services such as battery swapping, micromobility and urban delivery.
🧊 Grocery and temperature control: Why food, chilled and frozen collection may need larger, more flexible solutions than standard parcel lockers.
For retail, ecommerce, logistics and delivery leaders, this session offers a practical look at how out-of-home networks can become more relevant, more useful and more commercially resilient.
Watch more DELIVER Europe 2026 breakout and sponsored sessions:
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