Retail does not end at checkout. The real complexity begins once products need to be delivered, returned, redistributed or resold.
In this DELIVER Europe 2026 breakout session, Mirko Woetzel, Chief Growth Officer at kernTerminal, explores how parcel lockers, click-and-collect infrastructure, autonomous hubs and shared last mile networks can help retailers regain control of the customer experience beyond the purchase.
🎤 Speaker: Mirko Woetzel
🏢 Company: kernTerminal
📍 Event: DELIVER Europe 2026
🎯 Key topics: Parcel lockers, out-of-home delivery, click and collect, retail logistics, returns, circular commerce and last mile control
The session explores why locker infrastructure is becoming more than a parcel handover point.
📦 Beyond click and collect: Why lockers need to support pickup, returns, redistribution and product circulation.
🔁 Circular commerce: How resale, returns and re-commerce are changing the way products move after the first purchase.
🏬 Retail as logistics network: Why stores are becoming fulfilment points, return hubs and circulation nodes.
🔐 Last mile control: How digital access to lockers, rooms, offices and hubs can give retailers more control over the customer journey.
🤝 Shared infrastructure: Why retailers, carriers and locker operators may need to work together to create enough density for adoption.
For retail, ecommerce, logistics and delivery leaders, this session offers a strategic view of how physical infrastructure can help connect online shopping, returns and circular commerce into a more controlled last mile experience.
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