How can customers collect parcels faster from PUDOs? How can staff in retail businesses hosting a PUDO point be more efficient? Marek Różyki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) are joined by Michał Mierzejewski from Retail Robotics to discuss:
- What customers really want when they collect their parcels
- The importance of secure storage space for parcels
- Making money on handling parcels in a PUDO
- An example of bad customer experience when collecting a parcel
- Footprint of parcel lockers inside a retail premises
- Cost benefit of parcel lockers in retail PUDO points
- Adding capacity in the PUDO network without sacrificing retail
- Ensuring a good customer experience when collecting parcels
- Keeping parcel customers out of the retail queue
- Speed of collection... and it's fast!