Using RMA (or Return Merchandise Authorization) System, the store owners will be able to manage product returns, exchanges, and order cancellations easily. With Shopware 6 RMA Extension, the customers, as well as the guest users, can create an RMA request for returning the products or canceling the order delivery.
. Customer and Admin can communicate at Store end.
. The customer can upload Return images.
. The admin can set Order status for Return.
. The admin can manage Return status as well as Reasons.
. The admin can generate returns on behalf of customers.
. Dynamic order selection with various options.
. Customer and admin have the option to select pick-up address.
. The admin can define which type of return applies (Refund, Replace, Repair).
. Print uploaded image by customer.
. The admin and the customer can create unlimited return reasons.
. The admin and the seller can create unlimited return status.
. The admin and customer can set Order status for Return Requests.
. The admin will be able to see the seller-buyer conversation history of all the return requests.
. The admin can send messages or revert back to the customers for their messages.
. The admin can view the admin-customer conversation history of return requests for their products.
. Guest users also can request a Return.
. The customer can send their queries to the seller.
. The customer can also enter consignment numbers then upload images after Return Requests generation.
For more information, check the links mentioned below -
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1. Email Us - [ support@webkul.com ].
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