๐ Managing product returns manually โ tracking reasons, processing refunds, handling replacements, and notifying customers โ creates delays, errors, and poor customer experience.
The RMA Management module for Odoo by Vraja Technologies fixes that. Customers initiate returns from the portal with per-product reasons, replacement requests, and remarks โ while your team approves or rejects with auto-generated credit notes, incoming pickings, and replacement Sale Orders, with restocking fees, shipping charges, and threshold management built in.
โก Customer portal returns. Auto credit notes. Threshold-based pickup control.
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โฑ ๐ช๐๐๐ง'๐ฆ ๐๐ก ๐ง๐๐๐ฆ ๐ฉ๐๐๐๐ข
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00:00 โ Intro & module overview
01:02 โ RMA Reasons configuration โ six predefined reasons
01:52 โ Restocking fee configuration
03:35 โ RMA Email templates โ submitted, approved & rejected
04:05 โ RMA Product Types configuration
04:23 โ Creating Sale Order โ delivery validated
05:31 โ Customer portal โ return order creation
06:00 โ New return address option at portal level
06:39 โ Apply All โ same reason for all products
07:00 โ Per-product reasons โ wrong quantity & delay in delivery
07:44 โ Return policy agreement at checkout
08:52 โ RMA submitted โ status visible on portal
09:26 โ Approve RMA โ credit note & incoming pickings auto-created
10:25 โ Replacement Sale Order auto-created
10:39 โ Approved status updated on portal
10:57 โ Second RMA โ restocking fee & threshold demo
12:54 โ Restocking fee โ 10% or fixed whichever is lower
13:31 โ Threshold โ product-level minimum return quantity config
15:54 โ Approve โ replacement order, credit note minus restocking fee & pickings
17:04 โ Threshold example โ cabinet qty 2 vs threshold of 3
19:43 โ Threshold triggered โ no pickup, just refund issued
20:26 โ Rejection โ reason entered & email sent to customer
22:00 โ Rejection email body โ reason & timing visible
22:42 โ Approval email demo
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โ
๐๐๐ฌ ๐๐๐๐ง๐จ๐ฅ๐๐ฆ
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โ Customer portal โ initiate returns with per-product reasons & replacement requests
โ Return from new address โ different pickup address per RMA
โ Apply All โ same reason across all return lines
โ Six predefined return reasons with configurable actions per reason
โ Auto credit note on approval โ restocking fee & shipping charge deducted
โ Incoming pickings auto-created per returned product
โ Replacement Sale Order auto-generated for eligible return reasons
โ Threshold management โ skip pickup when product value is lower than pickup cost
โ Restocking fee โ percentage or fixed amount whichever is lower
โ Approve or reject with reason โ emails auto-sent to customer
โ RMA status tracking on customer portal โ submitted, approved, rejected
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๐ก ๐ช๐๐ข ๐๐ฆ ๐ง๐๐๐ฆ ๐๐ข๐ฅ?
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โ
eCommerce businesses managing product returns & replacements in Odoo
โ
Operations teams automating credit notes, pickings & replacement orders
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Odoo admins configuring threshold-based pickup control per product
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Companies needing structured RMA approval workflows with customer notifications
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๐ ๐๐๐ง ๐ฆ๐ง๐๐ฅ๐ง๐๐
โโโโโโโโโโโโโโโโโโโโโโโโโโโโโ
๐ Learn more:
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๐ ๐ ๐ข๐ฅ๐ ๐ข๐๐ข๐ข ๐ช๐๐๐ฆ๐๐ง๐ & ๐ฃ๐ฅ๐ข๐๐จ๐๐ง ๐๐ฃ๐ฃ๐ฆ ๐๐ฌ ๐ฉ๐ฅ๐๐๐ ๐ง๐๐๐๐ก๐ข๐๐ข๐๐๐๐ฆ
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๐จโ๐ป ๐ก๐๐๐ ๐ ๐๐จ๐ฆ๐ง๐ข๐ ๐ข๐๐ข๐ข ๐ฆ๐ข๐๐จ๐ง๐๐ข๐ก?
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We build, customize, and integrate Odoo for businesses worldwide.
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๐ WhatsApp: +91 73596 28466 / +91 90999 28101
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