In a world of diversity, there is a deep reliance on inclusiveness. An anchor of excellent learning design is understanding the target audience (learners) on a deeper level.
A practical informative session hosted by Deirdre Jensen and Daniela Sounes for those wishing to improve their learning design.
Three approaches are introduced with the techniques of getting into the head and heart of learners. These include empathy canvas map, user personae (design thinking) and user motivation (psychology).