#QBR #CustomerSuccess
Learn more about how to develop a Quarterly Business Review (QBR) for Customer Success Executives and effectively demonstrate and maximize value to clients during QBRs. Watch as Irit Eizips, CEO of CSM Practice and Chad Horenfeldt, Director of Customer Success at Kustomer discuss in-depth some Quarterly Business Review (QBRs) Best practices and ways to drive more values for clients.
Watch this video to get a full understanding of How to Develop a Quarterly Business Review (QBR) for Customer Success Executives
0:00 Intro
01:20 Business Reviews
02:44 QBR’s Should/Should Not
06:34 QBR Call
16:48 Client Health Check
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