#ExecutiveBuyIn #CustomerSuccess
As a Customer Success Leader, you inherit a team. How to get Executive Buy-in for Customer Success when the person who did it before you failed?
🟨 Do your groundwork. Understand what’s the lay of the land, what’s the situation, and bring the data up to the executive team.
🟨 Start working on cross-functional buy-in.
Irit Eizips, CEO of CSM Practice, together with Lincoln Murphy, Customer Success Consultant, shared their ideas on how to measure each team’s success in getting an executive buy-in.
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Additional Resources
⏬ Infographic: Executive Business Reviews: Essential Dos and Don’ts
⏬ Infographics: The Difference between QBR and EBR
🎥 Video: The Difference Between QBR and EBR
🎥 Video: How to Develop a QUARTERLY BUSINESS REVIEW (QBR)
🎥 Video: How to Capture BUSINESS OUTCOMES During a QBR
⏬ Infographics: The Essential Guide to Quarterly Business Reviews
📑 Blog: Turning Executive Business Reviews From Good To Great
📑 Blog: Quarterly Business Review Best Practices
📑 Blog: Hit the Target in your next Business Review
📑 Blog: How To Capture Business Outcomes During a QBR Meeting
00:00 Intro
00:14 Analyze Situation
00:39 Team Value
01:08 "What's In it For Me?"
02:07 Measuring Success