Renewals
Orchestrate the renewal cycle: timeline, ownership, risk register, legal dependencies, and internal coordination.
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5:27
Customer Success Renewals: The Framework Top CSMs Use
For more CS insights connect on LinkedIn: https://www.linkedin.com/in/markstagi/ Need help with your CS motion or Interviewing? View our con...
Customer Success Playbook•209 views•3 mo ago
1:04:01
Playbook: AI-Era Customer Success For Hyper Growth | Sam Slevin, Global SVP CS @ AlphaSense
Sam Slevin, Global SVP of Customer Success at AlphaSense, joins Sam Jacobs, AJ Bruno, and Asad Zaman on the AI-era customer success playbook...
TOPLINE•932 views•3 mo ago
5:58
AI Rewrites Customer Success Playbook: Automates the Admin Grind, Boosts Retention
A huge technological shift is rewriting the playbook for customer success teams. This video breaks down how AI is eliminating the day-to-day...
AutoContent API•2 views•4 mo ago
4:31
Customer Success Strategy: The Executive Alignment Revenue Multiplier
Most Customer Success Managers focus their conversations with end users and champions. But the real expansion opportunities often live one l...
Customer Success Playbook•74 views•5 mo ago
35:06
ClientSuccess Webinar: The AI-Powered Customer Success Playbook: Real Strategies for 2026
AI is everywhere in Customer Success—but most teams still struggle to turn it into real, measurable impact. In this ClientSuccess webinar, D...
ClientSuccess•781 views•7 mo ago
44:37
Inside Asana: Customer Success, Account Management & Churn Playbooks with CCO Josh Abdulla
Utilization numbers may look like the problem. But as Josh Abdulla, the Chief Customer Officer at Asana, points out, low usage is usually ju...
Account Management Secrets by AMplify•133 views•11 mo ago
28:57
5 Steps to High Renewal Rates: A Playbook
Learn more about the five steps to support your go-to-market teams in their renewal activities this Friday Feb 14th at 11aET. We are excited...
B2B Fusion•39 views•1y ago
6:15
Customer Renewal Process using Digital Playbooks | SmartPlaybooks
Creating a customer renewal process using digital playbooks can streamline operations, ensure consistency, and improve customer satisfaction...
SmartPlaybooks•40 views•2y ago
38:16
The Ultimate Renewal Team Management Guide
#customersuccess #csmpractice #renewal #renewals #account #accountmanager In this video, we're going to teach you everything you need to kno...
CSM Practice•2.9k views•3y ago
58:38
Durable Growth Playbook: Keeping the Customer in Customer Success
Join Kellie Capote, CCO at Gainsight, and Easton Taylor, VP of CS at Gainsight, in conversation with Johannes Loeffler, CCO at Devo. What's....
Gainsight•775 views•3y ago
56:10
Customer Success Webinar: Creating a Renewal and Forecasting Model that Works
Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that cre...
ClientSuccess•4.7k views•5y ago
1:02:52
The Renewal Playbook: Building Massive Accounts Through Subscription Renewals
Every B2B sales leader preaches a “land and expand” philosophy to their team, but how many actually have actually spent their entire career....
SAGE•133 views•5y ago
59:07
Customer Success Webinar - Pipeline Management for Customer Success
Pipeline management” has been around forever in the sales world but in many cases, it’s new to the customer success (CS) world. However as m...
ClientSuccess•3.2k views•5y ago
40:40
Renewal Sales & Account Management: 5 Secrets to Improve Customer Retention
Discover the key to successful customer retention with "Renewal Sales & Account Management: 5 Secrets to Improve Customer Retention." This v...
ValueSellingAssoc•5.0k views•5y ago
41:00
Customer Success Webinar: How to Calculate Upsell and Renewal Rate
Ben Murray, the SaaS CFO, shows us how to calculate upsell and renewal rates, and explains why they're important metrics for your business.
ClientSuccess•1.1k views•6y ago
59:24
Customer Success Webinar: Renewal Ops for Dummies
Michael Redbord, Former VP of Customer Success at HubSpot and current Head of Operations at SaaSWorks, shares some serious knowledge about h...
ClientSuccess•5.4k views•6y ago
15:08
CS100 Summit 2017 - Whitney Daily - Customer Renewal Best Practices
Whitney Daily, Global Head Retention, SAP, takes the stage at the CS100 Summit 2017 to discuss renewal best practices as part of the custome...
ClientSuccess•251 views•7y ago
39:28
How to Build a Powerful Customer Renewal Playbook
We keep coming up with fancy ways to describe the purpose of Customer Success, but in the end, we’re here for one thing: ensuring customers....
Amity•2.9k views•8y ago
45:16
Simplify Customer Success With Closed-Loop Playbooks
If the most recent customer fire attracts the majority of your time and attention, don’t miss this webinar. It’s Monday morning, you started...
Amity•103 views•10y ago
34:38
Aligning CSMs and Sales on Renewals, Upsells, and Hand-offs
Through Compensation, Communication, and Cooperation, some organizations are smoothing over the edges of the Marketing-to-Sales and Sales-to...
Gainsight•2.9k views•10y ago
23:23
Justifying a Renewal or Upsell Using Actual Customer Usage Data - Customer Success Summit 2016
Speaker: Ariel Utnik Many companies are quick to share the impressive ROI projections for their software, but very few companies are willing...
Totango Customer Success Software•121 views•10y ago
43:38
Mastering the Renewal and Maximizing Cross-sell
Jill Rowley, Founder at #SocialSelling, Tony Nadalin, VP Customer Success and Renewals at Marketo, Todd McEvilly, VP Account Management at D...
Gainsight•841 views•11y ago
32:45
Customer Success Renewals and Upsells Playbook
Session four of Totango's Pro-Customer Playbook Course goes over upsell predictors, creating the right dashboards for revenue stream predict...
Totango Customer Success Software•712 views•13y ago