Alert Signals
Identify leading risk indicators (decrease in usage, tickets, champions), configure alerts and associated responses.
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3:11
Critical Risk Alert | Which Customers Will Cancel Next?
Learn how to use churn risk analysis to spot B2B SaaS customers at risk of canceling. See a live demo of actionable data insights. This vide...
GLIZOCK TM•8 views•2 mo ago
7:16
Customer Health & Expansion App
The Customer Health & Expansion app is a live, AI-powered CS platform built natively in Sigma — giving customer success managers a single pl...
Lynda•28 views•3 mo ago
8:31
Why Self-Pulls Trigger Alerts | Here's What to Do
In this Weekly FAQ, Jeff explains what loan officers, mortgage brokers, and lenders should do before and after a customer pulls their own mo...
Stikkum•3.0k views•8 mo ago
59:16
Service Hub for Customer Success
Learn how to revolutionize your customer retention strategy with HubSpot's AI-enhanced Customer Success Workspace. See how to identify at-ri...
HubSpot Admin HUG•2.3k views•1y ago
26:18
NUGGET 2023 - Make Alerts Meaningful Again! Minimizing Incident Noise Using Netreo
Alert fatigue has a compound negative effect. But too few alerts will always raise a red flag, as well. So what’s the key to getting only th...
Netreo Inc•45 views•2y ago
59:54
Alerting for Success Webinar: Enhancing Operations with Real-time Insights
In this 45-min webinar, led by FirstWave Chief Architect Keith Sinclair you’ll discover how real-time monitoring and actionable insights can...
FirstWave•189 views•3y ago
8:22
Alerts 1: Creating basic alerts
Customer Success Manager Nolan Ross introduces basic alerts functionality in DataSet 0:00 Welcome 1:15 Setting up a Basic Alert on Count 4:5...
DataSet (by SentinelOne)•959 views•3y ago
20:31
Suppress Alerts and Reduce Noise with Event Flood Control - xMatters Demo
Join Customer Success Manager, Mandeep Jassal, and Lead Solution Architect, Tim Wilde, as they discuss how Event Flood Control can help inte...
xMatters•684 views•5y ago
51:13
Domotz & Syncro: Enabling Solutions for MSP Customer Success
Do you want to identify and solve problems on your customer networks proactively and faster than ever? Watch the Domotz Syncro webinar to le...
Domotz•981 views•5y ago
8:22
Custom Metrics and Custom Dashboards in Anypoint Monitoring | Friends of Max
Learn how to capture custom metrics and build business dashboards in Anypoint Monitoring to enable advanced reporting and gain insight on ho...
MuleSoft Videos•6.9k views•5y ago
12:36
Customer Success for Companies Without Usage Data
For companies exploring or expanding their CS functions, harnessing customer usage data is a key topic for discussion. For SaaS organization...
ChurnZero•357 views•6y ago
21:14
Leveraging Alerts to Drive Action
In Customer Success we often find the need to drop what we’re doing when urgent customer developments arise. It’s important to be there for....
ChurnZero•189 views•6y ago
49:09
How to Build an Early Warning System
In the battle against churn, not early always means late. There’s only so much a Customer Success Manager can manually do to proactively pre...
Amity•125 views•8y ago
52:15
A How-To Guide For Proactive Customer Success
Whether it’s training, onboarding, or retention, proactive Customer Success is the secret to the success of your SaaS company. In Customer S...
Amity•338 views•10y ago
3:02
Totango for Customer Success (Overview)
Screencast demonstrating using Totango for Customer Success. - Get notified when an account is at risk and other important notifications - S...
Totango Customer Success Software•5.8k views•13y ago